Shipping Policy
E&P Beauty offers 7-10 business days US shipping as our standard flat rate shipping for all merchandise orders. For order overs $30, we provide free shipping. Shipping charge and delivery time are as follow for various location all over the world:
| Shipping Method | Cost | Delivery Time |
| Standard U.S, Canada & Mexico Shipping (Orders over $30) | FREE | 7-10 Business Days |
| Standard U.S, Canada & Mexico Shipping (Orders under $30) | $9.99 | 7-10 Business Days |
| Standard Europe Shipping (Orders over $50) | FREE | 7-10 Business Days |
| Standard Europe Shipping (Orders under $50) | $9.99 | 7-10 Business Days |
| International Economy Shipping (Orders over $70) | FREE | 7-21 Business Days |
| International Economy Shipping (Orders under $70) | $14.99 | 7-21 Business Days |
Most standard orders are shipped within 14 business days. If you do not receive your package after 14 business days upon the date of purchasing, please email us at e.p.beauty2024@gmail.com for follow up the status.
RETURNS
Unopened items may be returned for a full refund within 14 days of delivery. Items must be unused and unaltered with packaging intact. Please return the item to us in its original condition.
Please do not return to the sender's address, instead contact e.p.beauty2024@gmail.com to confirm the proper address for return shipping.
Please note that original shipping will not be refunded for any returns. If you used a shipping promotion code, the shipping cost will be deducted from the refund.
If you would like to make a return, please email us at e.p.beauty2024@gmail.com specifying your order number and which items you will be returning, so that we can create a return shipping label for you. Please note that the request for a return must be made within 14 days of item receipt. However, we will still gladly accept the items if they arrive at our facility past that time frame. All you have to do is print the return label we send you, tape it onto the package, and put the package back in your mailbox for USPS to pick up. Please include the original packing slip with your return. Otherwise, we will be unable to identify your order.
Once we receive the package, we will carefully inspect all items. E&P Beauty will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within 8-12 business days of receipt at our facility. PayPal will arrive in 2-3 Business days. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
For return orders, the customer is responsible for the return shipping cost. The actual postage fee will be deducted from your refund.
All sale items and opened packages are not eligible for return.
All promotional and holiday sale event items are FINAL SALE.
Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions.
Free Gifts must be returned along with the return item.
EXCHANGES
We are unable to process direct exchanges at this time. Please follow the return process and then place a new order.
For any enquiry, please feel free to contact us at e.p.beauty2024@gmail.com